Join Our Team

Johnson Pike is a foodservice equipment distributor that is expanding our business by adding a service technician position. This person will be responsible for all aspects of installation, repair, and maintenance of equipment in the Colorado market. Experience in foodservice equipment is not necessary, but excellent communication skills, troubleshooting skills, and a customer first mentality will serve you well.

Duties include, but are not limited to:

– Perform on-site preventative maintenance, routine repair and calibration after installation.
– Uses experience and technical skills with preventive maintenance and system operations to determine service requirements.
– Diagnose equipment failure, mechanical and or electronic
– Works in a team-based environment to share information and workload while ensuring customer satisfaction.
– Must work in a safe manner on a daily basis and ensure that all safety measures are taken at all times.
– This technician performs field activities associated with installing, maintaining, and servicing gas and electric equipment.
– Flexibility to work overtime, on-call and weekends, as required.

Qualifications:

– High School diploma or GED equivalent
– Minimum 2 years hands on experience troubleshooting and repairing equipment
– Valid Driver’s License with minimal infractions
– Moderate lifting up to 50lbs
– Technical aptitude to perform maintenance, service, and troubleshoot equipment
– Excellent Customer Service Skills
– Good Electrical and Mechanical Diagnostic Skills
– Ability to complete repairs and required paperwork
– Ability to work independently and self-schedule
– Self-motivated to complete assigned tasks within time constraints
– Driven to succeed and able to work with minimum supervision
– Periodically ‘on call’ for service coverage
– Local travel required and occasional overnight

This role is a full time, in-person position, Monday to Friday with 10 hour shifts, as well as on call hours.

Johnson Pike is a foodservice equipment & supplies manufacturer’s representative and distribution firm looking to fill a full time position for a service dispatch coordinator. This person will be responsible for administrative, clerical, and service scheduling for our service team. The ideal candidate will have a customer first mentality with problem solving skills and enjoys working close with other team members.

Expectations of this position:

– Schedule service calls, start up training, and new equipment installations from customer calls/emails or factory requests.
– Process orders for parts including entering sales orders, verifying pricing, invoicing, filing, and communicating with our customers.
– Answer and/or return phone calls and emails to our customers regarding order inquiries, pricing and product knowledge questions.
– Ensure customer accounts are current with receivables
– Other duties as assigned

Qualifications:

– Currently living within 20 miles of our Denver office
– Prefer B2B customer service experience
– Prefer at least 1 year customer service experience
– Proficient in Windows & MS Office
– Verbal & written communication skills
– Able to occasionally lift at least 40 pounds
– Valid driver’s license required

This role is a full time, in-person position, Monday to Friday with 8 hour shifts.